Returns & Refunds

At Good Sort we make small-batch bars by hand and stand behind the quality of every one. If something arrives damaged or there’s a genuine issue with your order, we’ll make it right.

Because our products are personal care items, used or opened bars can’t be returned or refunded for hygiene reasons.

If your order arrives damaged, incorrect, or something’s clearly not right, email us within 7 days of delivery at:

hello@goodsortsoap.com

Include your order number and a quick photo of the issue and we’ll sort it out.

We don’t offer refunds or exchanges simply because a scent wasn’t what you expected or you’ve changed your mind. Everyone experiences fragrance a little differently, and once a bar has been used it can’t be resold.

If there’s a genuine problem with a product, we’ll either replace it or refund it at our discretion.

We’re a small operation and appreciate your understanding — we’re always aiming to treat people fairly.

Nice one.